As it works to roll out the next-generation smart grid/smart meter programs to nearly 4 million customers in Chicago and Northern Illinois, Commonwealth Edison Company (ComEd), a unit of Chicago-based Exelon Corporation (NYSE: EXC), is also strengthening its relationship with Ventyx, an ABB (NYSE: ABB) company, by adopting the latest version of the Ventyx Network Manager Outage Management System (OMS) as part of a comprehensive software and hardware upgrade.
Ventyx Network Manager OMS is a mission-critical system for ComEd Distribution Operations, providing operational decision support during outages. It integrates information about customers, system status and resources to predict and find the location of outages, dispatch repair crews efficiently and effectively communicate with customers throughout the process.
"Ventyx has been a trusted ComEd partner for many years, and we've accomplished a lot together," said Mark Browning, vice president of IT at ComEd. "The latest release of Ventyx OMS software will play an important role in our strategy to improve service and reliability and provide a better customer experience when outages do occur, as we move forward with our grid modernization initiatives."
Ventyx Outage Lifecycle Management (OLM) Solution
The Ventyx OLM solution is a key part of a utilities' holistic approach plan, prepare, communicate and respond to reducing both total outage duration and the amount of time individual customers lose power in an outage. Ventyx's OLM solution has been credited with reducing outage duration by as much as 30 percent and customer power loss by as much as 20 minutes across North American utilities. By enabling utilities to improve outage planning, preparation and customer communication and automate truck dispatching, Ventyx's OLM solution saves utilities money by reducing truck rolls, call volumes and dispatcher staffing levels.
ComEd uses two of the three main components of the Ventyx OLM solution suite of products. OMS has been a core capability for more than a decade, and more recently ComEd has been relying on the FocalPoint analytics platform since 2012 to provide critical communications to customers regarding outages.
"ComEd, a strong innovation partner with Ventyx and ABB, is one of the most forward-looking of many leading utilities around the world creating agile, intelligent infrastructures in a period of great change," said Yilang Chen, Ventyx EVP, Network Control. "With Ventyx Network Manager OMS ComEd is investing in a solution designed to meet these evolving needs to maximize the benefits of new technologies for its customers and stockholders."
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