Britain's energy regulator today outlined several proposals to help about two million customers on low incomes
OFGEM said it would be testing its own online switching service as part of plans to clamp down on the most vulnerable customers being overcharged for gas and electricity.
Britain’s energy regulator today outlined several proposals to help about two million customers on low incomes.
The regulator said it wants to “take the hassle” out of switching suppliers by imposing new rules that will make it easier for customers to find cheaper deals on price comparison websites.
The watchdog will also trial a new “Check Your Energy Deal” online switching service aimed at helping customers who have been on poor value standard variable tariffs for three years or more to find cheaper deals.
The trial will take place in September in Northampton, with up to 10,000 customers from one supplier.
A “safeguard” tariff to protect customers on low incomes from overpaying for their electricity and gas is also among the reforms published today.
The tariff, which came into force on April 1, is intended to benefit households who prepay for their energy and have a smaller choice available to them.
A limit on the cost of gas and electricity for those on pre-payment meters already saves about four million people about 10 to 15 per cent on their bills or £80 per year.
Under new plans, this could be extended to about two million others on certain benefits.
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