World : Navigant Research Report Finds Utility-Consumer Relationships Are Crucial As Energy Customers Pursue Their Own Distributed Energy Resources Assets

Aggregating customer assets enables optimization at the home level while providing added services to the grid

BOULDER, Colo.--(BUSINESS WIRE)--A new report from Navigant Research explores strategies that utilities and manufacturers can adopt to enhance the residential aggregation of distributed energy resources (DER) and develop new customer-centric solutions.

Technology developments are causing a fast drop in the cost of behind-the-meter electricity generation to the point where consumers with energy resources and little variability in seasonal weather patterns could significantly reduce their interaction with the grid. At the same time, new solutions are emerging that link customer-sited DER and the grid to add value for all parties—but for this to succeed, maintaining a relationship with the end user is key. According to a new report from @NavigantRSRCH, utility-consumer relationships are crucial as the industry transitions from an environment where value is derived from the generation and transmission of electricity to one where the value lies in the services that can be provided on top of electricity sales.

“To remain competitive in an Energy Cloud future, utilities and energy retailers need to enhance what consumers can achieve with their own DER assets,” says Roberto Rodriguez Labastida, senior research analyst with Navigant Research. “Aggregating those assets can help customers by optimizing their use at the home level and bringing more value by providing services to the grid.”

Similarly, manufacturers can enhance their hardware sales by aggregating them to provide customer-centric solutions in addition to product-centric ones, according to the report. To position for success, Navigant Research recommends market players make consumer choice a priority and be ready to disrupt the value chain with new and timely solutions.

The report, Enhancing Utility-Consumer Relationships through Residential DER Aggregation, examines different strategies utilities and original equipment manufacturers can adopt to enhance residential DER aggregation and develop new customer-centric solutions to retain residential customers. The study focuses on the following emerging strategies: pure aggregators, managed DER programs, device-focused aggregation, and smart home-focused aggregation. It also looks at case studies that show the successful approaches and barriers encountered by energy players using these strategies. An Executive Summary of the report is available for free download on the Navigant Research website.

 

Source : https://www.businesswire.com/news/home/20181029005037/en/Navigant-Research-Report-Finds-Utility-Consumer-Relationships-Crucial

Smart Grid Bulletin February 2019


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